Privacy Policy
Thank you for visiting http://www.zestcandle.com. Zest Candle is committed to honoring and protecting your privacy while at the same time providing you with a first rate on-line and shopping experience. As an important part of respecting your privacy, we believe that you have the right to know what information is collected by this Web site, how such information may be used, and what security measures are taken to protect your information.
Collection and Use of Information
When you visit our Web site, place an order, or contact us via e-mail, certain information is or may be collected. Among the types of information that may be collected are the following:
- domain names of visitors to our Web site;
- if you place an order or contact us, your name, address, e-mail address and whatever credit card information you provide in connection with your purchase;
- "navigational information" regarding traffic patterns on our Web site, including the number of visits to a particular page and user-specific information on which pages a guest visits, average length of time spent on the site and similar site usage data; and
- any information that you may choose to submit in connection with any e-mail messages, on-site surveys, registry programs, contest and the like.
We use this information in order to analyze, manage and improve our Web site so that we may continually strive to provide you with the best shopping experience that we possibly can. Information on traffic patterns and the number of page visits and the like helps us to further develop and improve our site layout to better meet your needs. Of course, we also use information such as your name, e-mail address and credit card information to contact you, respond to your inquiries, send you a catalog and to process, deliver and receive payment for your purchases. We may use such information to notify you of services, special offers, new products and other services that we believe may be of interest to you, or to notify you of important new changes in our Web site. Finally, we use collected information to help us diagnose problems with our server or other technical issues relating to the performance of the Web site.
Opt In/Opt Out
If you do not wish to receive e-mail regarding special offers, or catalogs, please let us know by sending us an e-mail to customerservice@zestcandle.com. Please be sure that your e-mail includes your name and address. If you are requesting to be removed from our mailing list, please include the source code that is located on the back of your catalog.
You can also let us know by mailing us c/o Zest Candle, and Internet
Address Here:
Zest Candle
623 Doubleday Avenue
Ontario, CA 91761
If you would like to correct or update any information that you have previously provided, you may do so via e-mail to customerservice@zestcandle.com, or by mail or phone call as set forth above.
Please note that sometimes these requests may take up to 6-8 weeks to be effective, particularly if we are removing your name from postal mailings. In addition, when you purchase from us online, or when you choose to enter a sweepstakes or other promotion, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications.
