Frequently Asked Questions
We're here to answer any questions you have about our products, our Web site or an order you may have already placed. We are here to help you whichever way you prefer:
By Phone - Our toll free number is 1-800-893-3006. We're there for you weekdays 9am - 5pm Pacific Time.
By Email - Email us at customerservice@zestcandles.com
How do I place an order?
Ordering a product from ZestCandle.com is quick and easy. After you select an item, you'll be guided through checkout. If you prefer not to order online, you may place an order via phone, by mail, or by fax.
Phone Orders: Please call our toll free number to place an order. Toll Free 1-800-893-3006
Can I change my order at any time?
Orders are processed typically in 24-48 hours after they are placed. We can change an order only if it has not been shipped out yet.
How do I cancel an order?
Please have your order number handy, then call our Customer Service department. If your order has not been shipped, we can cancel your order.
Can I add or remove items to an order I've already placed?
Please have your order number handy, and then call our Customer Service department. If your order has not been shipped out yet, we can add or remove items from your order.
What should I do if I receive a wrong order?
It is very unlikely this would happen as we physically inspect each order before it is shipped, but if it does please contact a customer service representative so we may correct this immediately. You will not be responsible for the charge of the second shipment.
How do I know if the items I want are available?
We carry 100% of our products in stock. However if any items become unavailable or back ordered, you will be contacted immediately by phone or by email.
When will my order ship?
Please allow us 24 to 48 hours to ship your order. We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed the next business day.
How long will it take for my order to arrive?
It usually takes 2-7 business days to receive the order.
Can I expedite my order?
Yes, you can expedite your order by giving us a call toll free at 1.800.893.3006
Do you deliver to P.O. Boxes?
Yes, we deliver to P.O. Boxes via United States Postal Service.
Which Carriers do you use?
We use UPS as our main carrier. Other carriers such as DHL or FedEx may be used if necessary.
Can you send me a catalog through the mail?
Due to our constantly expanding product line and price changes, a printed catalog is not available. We always keep the website current so you may simply print out information from each page on our site.
Do you ship to Canada?
Yes, we currently ship to Canada, please select Canada for the shipping option.
What is your guarantee of satisfaction?
We are proud to stand 100% behind our products. If for any reason you are not completely satisfied with your purchase, simply obtain a return authorization number from our customer service & return your candle or candle holder for a refund.
How do I return an order?
All returns require obtaining a Return Merchandise Authorization (RMA) number. Please contact Customer Service at 1-800-893-3006 (Toll Free). We will issue you a RMA number and you can send the products back to us.
When can I expect my refund?
We will process your refund as soon as we receive your returned package. Generally, you may expect your refund within 7-10 days.
